Refund Policy

At Maryland IPTV, customer satisfaction is our top priority. Because our service involves digital streaming credentials delivered instantly upon purchase, this Refund Policy explains eligibility, timelines, and procedures for refund requests.

1. Digital Products & Instant Delivery

All Maryland IPTV subscription plans are classified as intangible digital goods. Upon successful payment, your account credentials (M3U playlist URL, Xtream Codes API login, and EPG guide link) are generated and delivered automatically via email, typically within 5 to 30 minutes.

By completing a purchase, you acknowledge and agree that service delivery begins immediately upon activation.

2. 24-Hour Refund Eligibility Window

We offer a 24-hour money-back guarantee from the moment of activation, subject to the following conditions:

You are eligible for a full refund if:

The service fails to activate or credentials were never delivered to your email inbox (including spam/junk folder).
Our technical support team is unable to resolve a complete service outage on our server infrastructure within the 24-hour window.
You were charged twice for the same order (duplicate billing error).

3. Non-Refundable Cases

To protect against abuse of digital services, refunds will not be issued in the following cases:

Change of mind after successful activation and verified working service.
Device incompatibility where the customer refuses to use our recommended compatible players (TiviMate, IPTV Smarters Pro, XCIPTV) or supported devices.
Local internet issues: Slow speeds, ISP throttling, Wi-Fi instability, or VPN misconfiguration on the customer’s side that prevents smooth streaming.
Partial usage: Any subscription that has been active and functional for more than 24 hours.
Violation of Terms: Accounts suspended for credential sharing beyond the permitted connection limit or redistribution of service access.
Renewal charges where prior cancellation notice was not submitted.

4. Free Trial & Pre-Sales Support

We strongly encourage all customers to contact our 24/7 support team before purchasing if you have questions about device compatibility, internet speed requirements, or setup procedures. Our team will verify your setup to ensure a smooth experience and minimize the need for refunds.

5. How to Request a Refund

To submit a refund request within the eligible window:

Contact us at support@marylandiptv.com with subject line: Refund Request – Order #[Your Order ID]
Include your full name, purchase email, date of purchase, and a detailed description of the technical issue.
Attach screenshots or screen recordings demonstrating the issue (if applicable).

Our billing team will review your request within 48 business hours. Approved refunds are processed to the original payment method within 5 to 10 business days, depending on your bank or payment provider.

6. Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without first contacting our support team is a violation of our Terms of Service and may result in permanent account suspension. We urge customers to allow us the opportunity to resolve any billing issue directly — most cases are resolved within 24 hours.

Unauthorized chargebacks related to successfully delivered digital services may be challenged with delivery logs, activation timestamps, and server access records as evidence.

7. Subscription Cancellation

Maryland IPTV subscriptions are non-recurring by default. Your plan expires automatically at the end of the billing period (1, 3, 6, or 12 months) unless you manually purchase a renewal. No action is required to cancel — simply do not renew.